Caravan owners have been left feeling hard done by after a row erupted over site fees at a popular park on near to Skegness.
Van owners at Happy Days Holiday Homes were told by bosses they would not be offered a partial refund after coronavirus left them unable to access their vans.
The site bosses argue that they have been providing the services they are contracted to offer – even if people haven’t been able to use their caravans at the Chapel St Leonards park.
One caravan owner told Lincolnshire Live there are more than 200 vans on the site and they say people aren’t happy.
“People had already paid out for their site in October, with the average price at around £2,700 – depending on the size of the caravan,” the person, who wished to remain anonymous, said.
“No one is expecting to get all of their money back, but a percentage would be fair given that people have been unable to access their caravans for months.
“A lot of people aren’t happy and say they might not be able to afford their caravan next year if they don’t get some money back because of their financial situation.”
News of the decision has been criticised by people online who say it is only fair that people should get some of their site fee back.
But site bosses, who sent out a letter confirming their plan of action on Tuesday, June 16, have said the majority of caravan owners on the site have been ‘understanding’.
They added that while they are not offering a partial refund, they are exploring other ways to help caravan owners once the park is reopen.
A spokesperson for Happy Days Holiday Homes said: “The letter to our valued caravan owners states that although we will not be offering a partial refund, we will consider what options are available to us once we reopen and we will inform them ASAP.
“This includes the possibility of extending our season for two years at no extra charge.
“The vast majority of our caravan owners have offered tremendous understanding and support throughout this situation.
“Our position is the same as most other caravan parks in our area and follows the British Holiday & Home Parks Association (BH&HPA) and The National Caravan Council (NCC) guidance.
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“BH&HPA states the site fee / agreement is: ‘a licence for the provision of the pitch to site that caravan and for the maintenance of the park and its utilities infrastructure to supply the caravan.”
“As these have been provided, parks have no obligation to refund customers.
“The National Caravan Council (NCC) states that there is no obligation to refund.”
Not all caravan sites across the country are offering partial refunds, though some firms are, according to the Money Saving Expert website.
Among these are big names including Parkdean, Haven and Golden Sands.
“We have seen evidence of sites that are taking the advice to work with owners to offer partial refunds or credit notes for use towards future fees,” explains the Money Saving Expert (MSE) website.