A task force of experts from across intu has created detailed and adaptable plans for each of its 14 shopping destinations, with common principles guiding every plan and full risk assessments aligned to every centre to make them Covid-secure locations.
It will manage queues outside the centre when capacity is reached and there will be a raft of other measures including one-way systems, floor stickers and queues outside stores to ensure visitors stay socially distanced once inside.
Enhanced hygiene regimes that were introduced at the start of the outbreak will continue, with more deep cleaning of key areas and touchpoints like escalators, toilets and keypads.
These measures have remained in place as centres provide vital access to essential services like pharmacies, supermarkets and banks during the lockdown period. Hand sanitation stands will also remain at entrances and other locations throughout each centre for visitors to use during their visit.
The plans have been fully communicated to intu Victoria Centre’s brand customers who will continue to be provided with support to help them reopen safely and in line with Government guidelines.
Research released by intu last week* shows that over 70% of regular shopping centre visitors would actively encourage compulsory hand sanitation, protective screens at tills, limitations on the numbers able to enter stores at any one time, and 2m distance markers.
Over 60% would actively encourage in-store security and CCTV or other technology to control crowds, cashless stores, and would be happy with an average wait time of 10 mins for store entry, to allow for safety.
Matthew Roberts, chief executive of intu, said: “We are looking forward to welcoming more visitors back to intu Victoria Centre and our other centres from 15 June in line with Government guidance. Our centres have and will always be at the heart of their local communities.
intu supports around 3% of all retail jobs in the UK and our centres are home to some of the biggest and best brands, so we are doing everything we can to make them safe places to visit and work.
“We know we cannot do this alone and everyone who visits our centres whether for work or to shop will play their part in keeping themselves and each other safe by following the official guidelines, and the instructions and safety information provided by our teams.
“Whilst the experience for everyone that visits intu Victoria Centre will be different to normal, our teams will be on hand to deliver that warm welcome our centres have become known for.”
House of Fraser, River Island, Topshop and Pandora are among stores to be opening at intu Victoria Centre from Monday 15 June. John Lewis & Partners, Greggs, Next and The Perfume Shop will be opening on 18 June.